The game has crashed or stopped working

Due to the overwhelming quantity of hardware and software configurations, there could be certain cases where an incompatibility may arise and because of the ever evolving nature of online games, some features are never actually tested until it's used by the end users.

Because of all of this, the game might exit unexpectedly or stop working at all.
In case this happens, the game will generate a file containing information about the error. The next time you try to login to the game, the launcher will automatically detect the error file and offer you a window, where you have the opportunity to send the error file and other containing system information.
Please, write a brief description of the error and try to add how and when it happened.

This description and the files are important for us in order to fix the problem. Most issues are problematic to solve because there is not enough relevant information to find the source of the problem.


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